One of the most criticized aspects of HMD Global It is the poor after-sales service and the quality of their products. Several user experiences highlight significant issues, such as delivery delays and customer service failures. A customer who purchased a device in August reports:
“The order was placed and picked up on August 20, today is September 6 and the delivery has not yet been made”. In addition, he expresses his frustration with the tracking of the order that was stopped on August 22, criticizing that “it’s impossible to get someone online”. This lack of immediate assistance generates, as is usual, a bad experience for those who trust in receiving their products within the promised deadlines.
Another user mentions a problem with a tablet that it developed a fault within the first month of use, and that, after returning it for repair, it was never properly attended to. “I returned it 6 weeks ago and they didn’t repair it. HMD no longer responds to emails”she comments indignantly. The same person even suggests that the company could be engaging in practices close to fraud.
In addition to the after-sales service, there are several complaints about the condition in which the devices are received. A user who purchased the Nokia XR20 said: “I’m charging my phone right now only to find out it was stored at 0% battery”. You may say to yourself that this is utter nonsense, but if you know anything about technology, you will know that it is a sign of lack of care, since a lithium-ion battery should not be stored at 0% charge.
At least, this user clarifies that, once loaded, “the phone works well and the battery lasts a day”.
Finally, there are comments that reflect a more general disappointment with HMD smartphones. A user warns about the performance of the most basic models, such as the Nokia C22 and C32stating that “they hang and heat up abruptly”in addition to the fact that the promised RAM does not match the actual user experience.
In short, opinions that make it clear that HMD has failed to maintain the quality standard that many expect from the brand, anchored in nostalgia.
More positive opinions
On the other hand, some users have had more positive experiencess, especially those who purchased through stores like Amazon. In this sense, a buyer of Nokia XR20 comments that, although there were some delays, the delivery process was satisfactory:
I ordered it through Amazon UK because the price difference, including shipping, was simply over €100. After brief contact with the shipping companies regarding the import and value of the merchandise, the shipment and delivery went smoothly. The delivery was even a week earlier than originally planned. Amazon has once again shown all its performance.
Another user who purchased a more basic model, although not without criticism, acknowledges some positive aspects of the terminal. He commented on his Nokia that, although it has problems with the design of the buttons and the camera, the battery is exceptional.
I bought it to get by and thinking that it had a removable battery like its little brother the C21. But not. The battery lasts a long time, depending on use, for me up to 3 days. The speakers seem good to me. The quick access button for the camera is terrible because it is the off button that you have to press twice, and I accidentally touch it all the time and end up with the gallery full of random photos. The photos he takes leave a lot to be desired. The design that the volume and power buttons are on the same side so close together is also bad. In short, that is the most important thing. If you get it at a discount for 100 euros it is a good buy.
Are HMD mobiles worth it?
The truth is that, despite the bad opinions from some users (You already know that, in the end, those who complain are the ones who have problems, for whom everything is going well, they don’t usually leave reviews) the answer is yes. Mobile phones manufactured by HMD Global under the Nokia brand are worth it depends largely on the user’s expectations and the source of purchase.
It is true that there is a clear frustration with customer service and logistics problems when purchased directly from its official store, but the experiences of those who purchased their products through Amazon seem to be more favorable.
If you’re looking for an affordable phone with good battery and don’t care too much about camera quality or design, a HMD economic model It could be a reasonable option, since the firm has specialized in this type of equipment. If you are looking for something more Top, you may have to look at brands with a better reputation.